We're here to help

Support

Answers to common questions, and a direct line to us when you need a human.

Getting started

Paste a YouTube link on Home. Summaries stream in seconds — create a free account to save them and sync across devices.

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Account & billing

Manage Pro from Profile → Upgrade to Pro, or cancel in your App Store subscription settings.

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Privacy & data

Read our Privacy Policy or email us to delete your account.

Frequently asked

How does Distill create a summary?

Distill reads the video's transcript (captions) and uses AI to write a structured summary with sections, key points, and chapters. Short videos use a fast model; longer videos use a model with a larger context window.

Which videos work?

Public YouTube videos with captions enabled. Distill focuses on long-form content (roughly 4 minutes and up). YouTube Shorts and very short clips are not supported.

What's included in each plan?

Guest: 1 summary/day, paste links only, videos up to 30 min.
Free account: 3 summaries/day, videos up to 60 min, saved library & history sync, offline reading for saved summaries.
Pro ($3.99/mo or $29.99/yr): unlimited summaries, videos up to 2 hours, 40+ languages, chapters & transcripts. Includes a 7-day free trial.

Why do I see "Unauthorized" or a connection error?

Install the latest version from the App Store. If the problem persists, sign out and back in, or email us with your device model and iOS version.

How do I cancel or get a refund?

Cancel anytime in iOS Settings → Apple ID → Subscriptions → Distill. Refunds are handled by Apple; contact help@distill.lol within 14 days and we'll assist.

Can I delete my data?

Yes. Signed-in users can remove saved items from the app. To delete your entire account and associated data, email help@distill.lol from your registered address.

Still stuck?

We typically reply within one business day.

Email help@distill.lol